Service Management Products
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Change Management

Minimizing risks and service disruptions

Change is the only constant in IT. But “quick fix” changes often create more problems than they solve. SPECTRA Change Management gives you the power to thrive in a changing environment. It is a powerful rules-based work flow system for controlling changes throughout their lifecycle: from initial request to approval, to planning and implementation, and to monitoring and evaluation. SPECTRA Change Management is built around systematic ITIL-based best practices, helping you deal with both scheduled and emergency changes through a clear and deliberate process

SPECTRA Change Management is highly customizable to your organization’s unique processes, accommodating both planned and unplanned changes. It provides comprehensive approval capabilities that ensure agreement among stakeholders about what changes are made, and that changes were made correctly. In addition, SPECTRA Change Management automatically updates configuration management data, so changes to the IT infrastructure are accurately reflected in the CMDB.

InfraTech Change Management Diagram

Using CMDB data, SPECTRA Change Management exposes all related elements of a change process, including assets, people, timeframes, and notifications.

In short, it helps you assess every possible impact, and reduce the risk of service disruptions during an upgrade, relocation, software release or other infrastructure change.

Streamlining requests for change

Whether it’s a minor software release or a major hardware upgrade, managing change involves many different steps, resources, and risks. SPECTRA Change Management streamlines every part of the process, from the initial request to approval, planning, implementation, monitoring and evaluation. Once an RFC is opened, Change Management automatically routes and tracks authorization, approvals and notifications to all stakeholders.