InfraCare
Customer-centric CRM and workflow management
With customer expectations and competition on the increase, customers will no longer put up with poor sales or poor customer service experiences. Companies therefore must embrace an enterprise-wide effort to seek new ways in which to delight their most profitable customers. Infratech is committed to helping our clients build and sustain profitable customer relationships.InfraCare, Infratech's Customer Relations Management (CRM) tool, focuses on customer-centered business processes and helps you ignore the technical restrictions posed by integrating existing or new software and realize rapid business benefits.
Our advanced workflow management tool is totally integrated into our system. This ensures that all your customer related business processes can be mapped into the system to ensure you deliver on time, as promised, leaving your customers satisfied with the level and quality of services you deliver .
Customer-Centric
InfraCare offers Customer Service Representatives (CSRs) a 360-degree view of all customer related information. InfraCare centrally tracks all customer-related activities in one central screen.The Infratech system is customer-centric, giving providers the ability to roll out new services in a natural way. If your system is currently service- or network-centric, switching to InfraCare will create a refreshing IT experience, showing you how easily you will be able to efficiently introduce new services of vertical markets to your customers, increasing your revenues.
Turn Prospects Into Customers
InfraCare helps prospect existing and new customers. Flexible customer profiling and segmenting allow efficient and targeted marketing campaigns to be launched and managed. Using InfraCare, CSRs can use every contact with a customer as an opportunity to log customer feedback for future marketing purposes. The system can dynamically monitor customer behavior and activities that can be used to match customers with products, helping you roll out more focused products at lower costs.Satisfied Customers
InfraCare provides the functionality to handle each customer individually and ensure that services and information are tailored to specific customer needs and satisfaction.InfraCare gives CSRs comprehensive access to all customer information. A CSR can completely service any customer request or call and is aware of changes in customer services or orders and can apply immediate changes to satisfy requests based on customer profiles.
InfraCatalog
Convergent Product Catalog
InfraCare supports the definition of products and packages of converging vertical markets (e.g. wireless, wireline, IP, video, utilities and value-added services).The product catalog supports the needs of multiple departments within an organization. Separate product profiles can be defined and managed by other applications in order to achieve a centralized repository for controlling various aspects of products such as marketing, pricing and provisioning.