Service Management Products
Telecom Management Products

Products A-Z

Spectra Bar-Coding

Offer simple and effective way to identify and record asset information into Spectra CMDB

Spectra Call Management

Manages call information and automates service desk processes

Spectra Change Management

Controls service desk changes throughout their lifecycle

Spectra Configuration Management

Establishes the foundation for effective IT service management

Spectra Incident Management

Automates the entire incident resolution lifecycle to minimize costly service disruptions

Spectra Maintenance Management

Helps define, schedule, and perform recurring maintenance tasks

Spectra Problem Management

Helps resolve and document the root cause of issues

Spectra Reporter

Allows you to generate graphical reports from Spectra data

Spectra Service Level Management

Aligns IT services with business needs - automated mechanism to prioritize and distribute IT tasks

Spectra Self Service

Delivers self-service information about resources and services from any desktop

Spectra Unify

Leverages industry standard protocols and connects with third-party information systems to integrate with external information systems to share and receive relevant data

Spectra Work Force Management

Manages a help desk system through comprehensive scheduling, tracking and reporting functions

InfraCare

InfraTech's Customer Care and Billing application, gives providers the tools to enhance customer satisfaction and loyalty, thus reducing customer churn. Customer relationship management, billing and collection use the same workflow mechanism to provide both service and revenue assurance.

InfraControl

InfraTech's monitoring and controlling device, delivers essential data in real time to maximize performance and reliability in a single, around-the-clock monitoring device that assesses real-world, business performance. InfraControl supplements business management intelligence with deeply rooted and fully penetrated auditing.

InfraGen

InfraGen is designed to support the needs of complex, modern billing scenarios, while being able to support the volumes of traditional wireline and utility billing, due to its modern architecture.
InfraGen supports the complex intricacies of business frameworks that enable you to take full advantage of valuable partnerships and to support your customers in creative ways.

InfraRate

InfraTech's powerful standalone rating engine, is convergent, service-neutral and carrier-grade designed to rate expanded services, elaborate pricing strategies, discount structures, loyalty schemes and partner reconciliation. InfraRate accounts for all usage and events with audit trail reports for efficient tracking of all operational and financial activities.