Self Service
Improve IT efficiency and reduce direct calls to the support team
When users make an IT request, they don’t care how complicated the solution might be, or how many other requests IT is handling. The only request that matters to them is their own – and they expect IT to respond quickly. But handling these requests – while maintaining user satisfaction – is one of IT’s biggest and most costly challenges.
SPECTRA SELF SERVICE is a user-friendly, Web-based solution that simplifies and streamlines the request process. With little or no training, SPECTRA Self Service enables employees to initiate their own requests, selecting resources from a corporate-approved catalog of assets and services, and then track the status of the request as it moves through the approval cycle.
By empowering end users and expediting the fulfillment process, SPECTRA Self Service improves customer satisfaction and frees up IT resources for other important tasks.
