Service Desk Consolidation
As Companies grow and Mergers and acquisitions can make service delivery complicated and expensive. matched legacy systems inherited through these transactions - combined already-complex applications, processes and network configurations - create service desk environments that are costly, inefficient, and simply not very good at providing service. But many IT organizations are reluctant to attack this issue, because service desk consolidation looks like a job that is big, time-consuming, and painful to implement. But in reality, service desk consolidation is now nothing less than an economic imperative that enables the IT organization to perform at peak levels and maximize its value to the enterprise. To meet this need, InfraTech has created Service Desk Consolidation; a comprehensive solution that combines some ITIL consulting experience with Infratech Service Desk Consolidation enables IT to build a streamlined service environment that supports key business functions of the combined organization while aligning existing processes with ITIL best practices. Service Desk Consolidation:- Consolidates multiple service desks a single centralized ITIL-based service environment.
- Reduces costs by eliminating redundancy, unifying processes, and improving resource allocation
- Provides a powerful knowledge base for more efficient use of skilled technical resources
- Builds user satisfaction with higher first-call resolution
Adopting a phased approach
Service Desk Consolidation from InfraTech works in three phases:- Assessment: Discovery and review of the existing service environment, business constraints, corporate objectives, and performance expectations
- Design and Plan: Creation of the new consolidated service environment, along with a schedule of implementation.
- Implementation: Execution, refinement, and testing of the plan.