Spectra
Service management based on ITIL best practices
InfraTech’s SPECTRA is 100% web-based solution comprehensive and fully-integrated IT service management software application suite that enables companies to improve service levels, balance resources, and control costs.SPECTRA is based upon best practices defined by the IT Infrastructure Library (ITIL), the industry standard for IT service management. ITIL describes processes for managing requests, incidents, problems, changes and service level agreements, and SPECTRA implements these processes through a suite of integrated applications. With these ITIL best practices built in, SPECTRA lets you quickly deploy consistent, integrated work processes across every part of your organization. SPECTRA is designed to help you Leverage IT service management through a series of logical steps, from establishing basic controls to automating service delivery to maximizing the business value of your IT organization.
Optimizing your IT service operations
SPECTRA helps IT streamline service delivery, resolve problems quickly and manage infrastructure changes more effectively. It gives you the power to:- Access complete configuration data through a powerful CMDB
- Manage incidents with built-in workflows to document, route and escalate issues
- Diagnose, document and resolve the root causes of problems faster
- Manage change requests, assess impacts and ensure service continuity
- Monitor service level performance for better business service management
- Improve IT efficiency and customer satisfaction with web-based self-servicing
- Empower technician efficiencies with integrated knowledge management
- Schedule and document maintenance tasks
- Streamline the approval, order and fulfillment of goods and services
Active CMDB enables faster service, fewer disruptions and less downtime
The more current and complete your configuration data, the more effective your service response. SPECTRA's CMDB gives technicians immediate access to every relevant configuration detail. Drawing on this data, SPECTRA provides a structured framework that associates related incidents for faster diagnosis and resolution. It provides self-service tools, built-in workflows and advanced process integration to help automate every possible task and anticipate every possible risk. The results are measured in higher first-call resolution rates, improved response times, better staff utilization, fewer service disruptions, and reduced downtime.SPECTRA technology
SPECTRA is powerful and comprehensive IT service management software solution. 100% web technology enables simplified, rapid deployment - no installation is required on individual client machines The SPECTRA suite includes these integrated applications based on ITIL best practices:- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Maintenance Management
- Service Level Management
- Self Service
- Reporter